Osler Health International Privacy Policy


The Personal Data Protection Act (PDPA) came into effect in 2012 and the Personal Data Protection Commission Singapore, together with the Ministry of Health, developed Guidelines aimed to address the unique circumstances faced by the healthcare sector in complying with the PDPA. 

At Osler Health International, we are committed to providing the highest level of trust, confidentiality and security for all our patients.  

Personal Health Data will be processed to aid in maintaining the optimal health of our patients. Such personal data collected will include: 

  • patients name, address, telephone number, email address
  • current medication or treatments used by the patient
  • previous/current medical history, including, where relevant, a family medical history
  • the name of any health service provider or medical specialist to whom the patient is referred

Osler Health International requests your information to ensure we can serve your medical requirements optimally. Such information will be limited to only what is required and requested directly from you, or from other health practitioners, who are authorised to disclose to us. Should any further information be required, we will obtain your consent. 

Our patients personal health data is stored on a local server with a remote back-up compliant with industry standards. We will protect your personal data with appropriate safeguards and security measures to prevent misuse, loss and unauthorized access, modification and disclosure. 

 Online Privacy Policy  

If you browse through the Website, read pages, or download information, certain information will be collected and stored about your visit automatically. This information does not identify you personally. We automatically collect and store aggregated tracking data when users interact with the Osler Health International website as follows: 

  • The Internet domain (for example, xcompany.comif you use a private Internet access account, or yourschool.eduif you connect from a universitys domain) and IP address from which you access our Website
  • The country destination i.e. Singapore or overseas, that you access our site from The date and time you access our site
  • The amount of time spent on our site
  • The pages, files and documents you visit
  • The files, documents or images that you download
  • Demographic Information that you have enabled

Our website may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy policy of those sites. You agree to waive any claim against us with respect to the linked sites. 

We have a designated Data Protection Officer who will be responsible for ensuring the Practices compliance with the applicable data protection laws. If you have any queries, requests or wish to make any applications concerning your personal information or data, please contact the designated person using the details provided below:

Data Protection Officer
Osler Health International
328 North Bridge Road
#02-34 Raffles Hotel Arcade
Singapore 188719

Tel: +65 6332 2727
Email: raffles@osler-health.com

For more detailed information of the PDPA please visit the government website: https://www.pdpc.gov.sg/Overview-of-PDPA/The-Legislation/Personal-Data Protection-Act and the Advisory Guidelines for the Healthcare Sector https://www.pdpc.gov.sg/-/media/Files/PDPC/PDF-Files/Sector-Specific Advisory/advisoryguidelinesforthehealthcaresector28mar2017.pdf

Raffles Hotel Arcade Star Vista